08 89711198

Shipping & Returns

SHIPPING

All items are sent out via Australia Post using the Express Shipping option.
This is the best option available to get your brand new goodies on the way to you in the quickest time possible.
You will be provided with tracking details and tracking up dates through Australia Post via email.
All items are shipped from Katherine, Northern Territory. Being that Katherine is a regional centre it can take a few extra days to get out of the Northern Territory, however this is why Express Shipping is the defaulted option.

**PLEASE NOTE: With the current delays happening at Australia Post, items are taking longer to get to some customers, mainly Victoria. This is beyond the control of WillowBlu and although I will provide as much assistance as possible, once an item is released to Australia Post, the shipping time really is out of my control. I really do apologise for the delays that some have experienced.**

RETURNS

Please note that underwear is NOT able to be returned due to hygiene reasons.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please note that sale items are not available for return, refund or exchange. Please choose carefully. Underwear is not able to be returned.

Additional non-returnable items:

To complete your return, we require a receipt or proof of purchase if made instore, or an order number if purchased online.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at bec.eq@hotmail.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded, returned or exchanged due to change of mind.

WillowBlu Boutique will only replace items if they are defective or damaged.

Please note that on leather goods, the replacement warranty is 6 months for defective workmanship. Wear and tear, including overloading the bag or wallet, is not considered defective workmanship. Please remember to not overload wallets as this can cause the zippers to malfunction – this is not covered under defective workmanship.

To return products, you are required to mail your product to:
WillowBlu Boutique
Shop 1/36 Katherine Terrace
Katherine NT 0850

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. Express & tracked shipped is recommended for the fastest service available into the Northern Territory. Tracking allows you to see if we have received the items back into our care.

If you are returning more expensive items, you may consider purchasing shipping insurance. We don’t guarantee that we will receive your returned item.