Shipping & Returns

SHIPPING

All items are sent out via Australia Post using the Express Shipping option.
This is the best option available to get your brand new goodies on the way to you in the quickest time possible.
You will be provided with tracking details and tracking up dates through Australia Post via email.
All items are shipped from Katherine, Northern Territory. Being that Katherine is a regional centre it can take a few extra days to get out of the Northern Territory, however this is why Express Shipping is the defaulted option.

**PLEASE NOTE: With the current delays happening at Australia Post, items are taking longer to get to some customers, mainly Victoria. This is beyond the control of WillowBlu and although I will provide as much assistance as possible, once an item is released to Australia Post, the shipping time really is out of my control. I really do apologise for the delays that some have experienced.**

RETURNS

If for some reason you need to return your item to WillowBlu, please contact WillowBlu directly through the Contact Us page. Explain what your concern is and why your item needs to be returned.
Instructions will be provided to you on what to do next. In the event that you need to return a faulty item – you can return the item and your postage expenses will be refunded to you.
Please note that underwear is NOT able to be returned due to hygiene reasons.